1. Opened Items

Once a product has been opened, it is not eligible for return or refund, except in the case of a confirmed quality defect (see Section 2). This policy applies to all products sold on littletaiwanstore.com.

2. Quality Issues — 1-to-1 Exchange

If you receive a product that is defective, damaged, or does not meet quality standards, we will arrange a 1-to-1 exchange at no cost to you.

To qualify for an exchange, you must:

• Contact us promptly upon receiving your order via WhatsApp at +65 8432 5261 or email us at littletaiwan.tfsg@gmail.com.

• Provide your order number along with clear photo evidence showing the quality defect.

• Keep the item in its received condition and do not dispose of the product or packaging before the exchange is confirmed.

We will review your request and, upon approval, arrange for the replacement item to be sent to you. Little Taiwan Store reserves the right to assess each quality claim on a case-by-case basis.

3. Unopened Items — Change of Mind Returns

If you wish to return an unopened product for reasons other than a quality issue, the following conditions apply:

• The return request must be submitted within 3 days of the date you receive the goods.

• The item must be in its original, sealed, and undamaged packaging. Any item that shows signs of having been opened will not be accepted.

• Return shipping is at the customer’s own cost. Little Taiwan Store does not provide return shipping labels or reimburse postage fees for change-of-mind returns.

• Refunds will be processed once the returned item has been received and inspected by our team.

We recommend using a tracked shipping method for your return, as Little Taiwan Store is not responsible for parcels lost or damaged in transit.

4. How to Request a Return or Exchange

All return and exchange requests must be initiated via WhatsApp at +65 8432 5261 or by email at littletaiwan.tfsg@gmail.com. Please do not return any item without first contacting us — unrequested returns will not be processed.

To submit a request:

• Message us on WhatsApp: +65 8432 5261

• Email us: littletaiwan.tfsg@gmail.com

• Include your order number, the item(s) concerned, and your reason for the request.

• For quality issues, attach clear photos showing the defect or damage.

Our team aims to respond to all requests within 1 business day.

5. Non-Returnable Situations

The following situations are not eligible for return, exchange, or refund:

• Opened products where no quality defect is present.

• Unopened products where the return request is submitted more than 3 days after the date of receipt.

• Items damaged due to misuse, improper storage, or circumstances outside of Little Taiwan Store’s control.